Auxiliary and Business Services

George Mason University Locker System Upgrade

Beginning Tuesday, December 9, the package delivery experience is getting an upgrade. George Mason University is teaming up with Canon, USA, to bring an enhanced, state-of-the-art smart locker system. This means:

  • Mason Mobile ID Access: Open your locker just like you do when dining or printing—by tapping your Mason Mobile ID at the mail hub kiosk. That’s one less thing to track!
  • Faster, More Efficient Pickups: Get multiple packages from a single locker—no more one-package-per-locker.
  • Reduced Waiting: The system is smarter, streamlining the process so you can get in and out quickly.

What’s Changing?

  • Locker Banks: You will continue to receive package notifications via e-mail, but going forward, you will also receive a locker bank number and a locker number. Think of the locker bank like a cluster of individual lockers.
  • Pickup Process: When you arrive at the Mail Hub, go to the assigned locker bank and use the kiosk associated with your locker bank number:
    • Tap your Mason Mobile ID at the kiosk. The system will confirm the location of your packages and open the correct locker.

Three Ways to Pick Up Your Package

Smart Lockers allow students to retrieve packages quickly and securely using one of three convenient access methods. Follow the steps below based on your preferred method.

Option 1: Tap to Open with Your Mason ID

  1. Go to the QTrak Package Pod kiosk.
  2. Locate the RFID reader just underneath the kiosk screen.
  3. Tap your Mason ID card or use your Mason Mobile ID on the scanner.
  4. The kiosk will automatically authenticate your identity.
  5. If you have packages ready, the system will automatically open the locker door that contains your package.
  6. Remove your package and close the locker door firmly.

Option 2: Enter Your Kiosk Access Code

  1. Check your George Mason email or text message for a QTrak pickup notification.
  2. Locate the 4-to 6-digit access code in the message.
  3. At the kiosk, tap the “Pickup Package” button, then tap “Enter Access Code” on the screen.
  4. Type your code carefully and press “Submit.”
  5. Once verified, the locker with your package will pop open automatically.
  6. Retrieve your package and close the door completely.

Option 3: Use the MyMail Services App

  1. Download and open the MyMail Services App on your phone.
  2. Log in using your George Mason credentials.
    • Organization ID: 1093
    • Enter your George Mason email
    • Enter your G Number
  3. Tap on your package notification awaiting pickup.
  4. Approach the locker bank and once in range, the “Pickup Package” button will light up.
  5. Press the “Pick Up Package” button.
  6. The locker will open — remove your package and close the door.

For any questions or comments, please contact the Mail Hub at [email protected].